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Damian Hinds
MP for East Hampshire

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Damian Hinds
MP for East Hampshire
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Mobile signal and fibre broadband

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I know that many people living in East Hampshire are frustrated by poor mobile phone reception, which in some places is virtually non-existent, and the slow roll-out of full-fibre broadband.

This isn't simply an inconvenience. It affects everyday life. Having to walk down a lane to find a mobile signal is unacceptable. So is not being able to use a a parking app because you can't get a signal. And people should be able to rely on a sufficiently fast and reliable internet connection to work from home if they choose to.

There is also a more serious concern - the switch-off of traditional analogue phone lines and their replacement with digital landlines.

This poses particular risks in rural communities that are vulnerable to prolonged power cuts. Storm Austen, and the two-day power cut that followed, is a case in point.

Unlike traditional landlines, digital landlines rely on a mains electricity supply. Ofcom has instructed telecoms providers to provide free battery back-up solutions to vulnerable customers, offering at least one hour of power during an outage. But, as recent experience has demonstrated, one hour is nowhere near enough in rural areas where power cuts can last for considerably longer.

The problem is compounded in some of our most remote communities, where mobile phone reception is so poor that there may be no alternative means of making an emergency call.

In a few weeks' time, I will be meeting representatives of the major telecoms companies – including Virgin Media O2, BT/EE and Vodafone/Three – as well as officials from the relevant Government department.

Ahead of that meeting, I want to make sure that the experiences and concerns of East Hampshire residents are heard.

I'd be grateful if you could take a few minutes to complete my short survey below. Your feedback will help me make the case for better mobile coverage, faster broadband and better protections for those that depend on having a reliable phone line during power cuts.

Connectivity in East Hampshire

  • Current Connectivity in East Hampshire
  • Your details
1. Which phone network do you use?
3. Has your mobile signal improved or worsened in recent years?
4. Do you have fibre broadband at home?
5. Do you have a digital landline?
6. If you answered yes, did your telecoms provider give you an emergency back up phone/battery pack so that you can use your digital landline in an emergency e.g. a power cut?
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Damian Hinds MP for East Hampshire

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