Storm Eunice and Franklin
For the most up to date weather information, travel advice and information on public safety, please visit: https://www.metoffice.gov.uk/.
Power is out in my area, who should I contact?
Anyone in need of help or support can call their network operator for free by dialling 105, or visit the 105 website: https://www.powercut105.com, for further information on any disruptions.
To report a power cut to local provider SSEN, go to: https://powertrack.ssen.co.uk/powertrack
What if I need extra support or know of someone who is vulnerable?
Local network operators have a Priority Services Register to support customers who are vulnerable, elderly vulnerable, elderly or may need extra assistance during power cuts. During disruptions, they can contact vulnerable customers registered in areas affected to offer any assistance that is needed in the event of a power cut. Those who feel they need extra help can become a Priority
Service Member for free.
More information about Priority Service Membership is available at:
https://www.energynetworks.org/operating-the-networks/whos-my-network-o…
For details of the Priorirt Service operated by SSEN, go to:
https://www.ssen.co.uk/PriorityServices/
For gas emergencies, call 0800 111 999.
Can I get compensation for a power cut?
Ofgem, the independent regulator for the UK’s energy networks, sets service levels that companies must meet, with rules on how quickly network operators must restore power, and compensation payments to consumers if the standards are not met.
Information about applying for compensation is available from Ofgem’s website:
https://www.ofgem.gov.uk/information-consumers/energy-advice-households…. Eligibility for compensation is dependent on the cause and length of the power cut. Affected customers are entitled to compensation by law.
For local updates fron SSEN and details on how to report a power cut go to:
https://powertrack.ssen.co.uk/powertrack
How can I protect my home from flooding/who do I contact about flooding?
You can check your flood risk, sign up for free flood warnings and keep up to date with the latest situation at Gov.uk: https://www.gov.uk/sign-up-for-flood-warnings, by calling Floodline on 0345 988 1188 or following @EnvAgency on Twitter for the latest flood updates.
If you are experiencing flooding, you should report this to the Environment Agency’s free 24-hour incident hotline by calling 0800 80 70 60 to allow them to assess the situation and respond appropriately.
Damage to property
It is best to contact the insurer of the property that is damaged. They will be able to provide details on what they can do to cover any costs associated with the damage the storm has caused and what will be covered under your policy.
Travel
Please check the website of your rail operator for the latest information or speak to a member of staff at the station you are travelling from if available. More information on disruption to services and refunds is available at:
www.nationalrail.co.uk or https://www.southwesternrailway.com/plan-my-journey
School closures
A number of schools either made the decision to close as a precautionary measure or had to close to ensure the safety of both pupils and staff. Please contact your school in the first instance, or check the school’s website.
